FAQ
WHAT KINDS OF THINGS CAN I BRING TO THE REPAIR CAFÉ?
You can bring the following to the Repair Café: electrical appliances, clothing, furniture, crockery, housewares, bicycles, toys etc. Anything that’s broken (and you can carry) is welcome and has a good chance of getting repaired.
MY TV/MIXER ETC. IS BROKEN. CAN YOU MEND IT?
If you wish to make sure that a specialist repairer will be at hand on the day please e mail on. info@twickenhamrepaircafe.org.
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CAN I ALSO DROP BY AT TIMES OTHER THAN THE GIVEN OPENING TIMES?
No, Repair Café is only open at the announced times
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DO I HAVE TO REGISTER IF I WISH TO VISIT THE REPAIR CAFÉ?
No, you can visit the Repair Cafés without registering first.
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I HAVE A BROKEN WASHING MACHINE/ARMCHAIR ETC. THAT IS TOO HEAVY TO TAKE TO THE REPAIR CAFÉ. DO YOU ALSO MAKE HOUSE CALLS?
No. Repair Café is not a repair service, but a meeting place where people come together to mend broken items.
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HOW MUCH DOES IT COST TO MEND THINGS IN THE REPAIR CAFÉ?
Advice and help from experts in the Repair Café is free of charge. But a voluntary donation is appreciated! There is a piggybank on the check out table.
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CAN I DONATE (BROKEN) ITEMS?
No, the Repair Café is not intended as a place where people can get rid of old things. If you would like to donate tools or repair products, please e mail on. info@twickenhamrepaircafe.org.
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FOR SOME REPAIRS, COMPONENTS NEED TO BE REPLACED BY SPARE PARTS. HOW DO YOU SOLVE THAT PROBLEM?
The Repair Café does not have a large amount of spare parts in stock. Small things such as switches, plugs, wire, thread or darning wool are often available. If repairs cannot be carried out with what is available, the visitor will usually be given advice on where to buy the material. It might be possible to mend the item later on in the morning or else during the next Repair Café.
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I CAN REPAIR THINGS/LOVE ORGANISING.
We can not run the Repair Cafe without volunteers. If you are interested in becoming a volunteer repairer or helping as a welcomer, guider, server at the cafe, overseeing the Kids assembly table etc. Please e mail on. info@twickenhamrepaircafe.org. or just come along to one of the events to see how it all works.
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CAN I SUPPORT THE REPAIR CAFE FINANCIALLY?
Please do! We really need your support, see the donate page for more detail.
House rules
1. All repairs carried out at the Twickenham Repair Cafe (TRC) are performed at the customer’s own risk. The advice and repair service is conducted by experienced volunteers. No charge is made but donations are welcome to cover costs including the purchase of tools and equipment and the development of the service.
2. PLEASE NOTE: Dangerous tools and equipment are present and sometimes used in repairs. Parents must exercise control over, and be responsible for, the behaviour of their children whilst at the Twickenham Repair Cafe.
3. All customers are required to complete this registration form for TRC records before any repairs can be contemplated. All information is treated with the utmost confidence. If you choose to leave an email address, this will go on our mailing list and you will automatically be reminded of future Repair Cafe events, unless you tick the box overleaf. Please contact us if you wish to be removed from our distribution list at any time. Twickenham Repair Cafe will not share your contact details with anybody else. We regularly take photos of our event for marketing purposes, should you not wish to be photographed please inform a member of the team.
4. Customers are expected to remain with the repairer while the repair is being carried out in order to see how the repair is being done and to pick up new skills. Items should not be left with the repairer and collected at a later time but where the repair itself makes this necessary neither the repairer nor TRC can assume any responsibility for safe-keeping.
5. Neither the organisers of TRC nor the repairers in personal capacities or otherwise are liable for any loss or injury whatsoever that may result from any repair carried out or for any advice or instructions given and used at a later date.
6. Neither the organisers of TRC nor the repairers in personal capacities or otherwise are liable for any accidental damage that may occur to either visitors’ goods (including vehicles) or personal effects during visitors’ time at the sessions.
7. The customer is responsible for providing any consumables such as leads, plugs, fuses, zips, etc. that may be needed to fully complete a repair.
8. Repairers offer no guarantee for any repairs carried out with or without their help and are not liable if any repaired items do not work properly at home or break down again in the future.
9. After making an initial assessment of an item, repairers are fully entitled to use their discretion and refuse to repair an item should they so decide.
10. Customers are responsible for the removal of all items that cannot be repaired.
11. A maximum of one item per person will be examined. Should time allow, extra items may be considered for examination and assessment.
12. TRC takes no responsibility in any form whatsoever for any item, repaired or otherwise, once it has left the premises where the repair session is taking place.